We at HireTo by Kuvaka Tech help fast-growing startups hire top talent through our AI-driven recruitment solutions. One of our prominent startup clients is looking to hire a talented Customer Success Manager.

Role : Customer Success Manager (3–8+ Years Experience)

Location: San Francisco, CA (On-site, 5 days a week)

Type: Full-time

Compensation: $120K – $180K + Competitive Equity

Visa Sponsorship: Not available

About the Client :

Our client is a rapidly growing startup scaling its post-sales and customer success function. They are looking for a proactive and strategic Customer Success Manager who can drive adoption, engagement, retention, and overall customer satisfaction. This role will be foundational in building customer playbooks, developing repeatable processes, and shaping how the company partners with customers for long-term success.

You’ll thrive here if you’re comfortable in ambiguity, enjoy cross-functional collaboration, and are excited to influence systems, operations, and customer relationships from the ground up.

What You Will Do :

• Own the full customer lifecycle post-contract, including onboarding, success planning, relationship management, and renewals.

• Drive product adoption, share best practices, and identify opportunities for expansion or upsells.

• Provide light support when needed—triaging issues, tracking bugs, and working with technical teams; familiarity with APIs and webhooks is a plus.

• Manage a diverse customer portfolio ranging from small staffing agencies to large Fortune 100 enterprises—requiring strong communication skills and executive presence.

• Collaborate closely with engineering, product, and sales teams to relay customer insights and help shape the product roadmap.

What We’re Looking For :

Experience & Background :

• 3–8+ years in Customer Success, Account Management, or client-facing SaaS roles.

• Experience working in early-stage startups, building processes, and navigating ambiguity.

• Strong track record managing mid-market or enterprise accounts, leading renewals and expansions.

• HR Tech or Talent Acquisition industry experience is highly preferred.

• Four-year bachelor’s degree.

Hard Skills :

• Comfortable with technical concepts like APIs and webhooks.

• Data-driven mindset with experience analyzing customer usage metrics and health scores.

• Experience with CS platforms such as ChurnZero is a strong advantage.

Soft Skills :

• Proactive, self-driven mentality—able to independently solve problems, manage accounts, and move projects forward.

• Excellent communication, relationship-building, and organizational skills.

• Strong executive presence and the ability to engage both operational teams and C-level stakeholders.

  Role Selling Points

  • Fast growth: $2M ARR in 18 months, YC-backed.

  • Founding opportunity: Build the CS function from the ground up.

  • Strong compensation: $120K–$180K base + equity + bonus.

  • High impact: Work directly with founders and influence product direction.