Job Overview:

A reputed Software Development Company in Trivandrum, Kerala is seeking a hmighly skilled and motivated Service Delivery Engineer - L2 to join their dynamic IT team.

You will be responsible for overseeing the delivery of IT services, ensuring they meet the highest standards of quality and efficiency. The Service Delivery Engineer will work closely with clients and internal teams to understand requirements, troubleshoot issues, and implement solutions.

Key Responsibilities:

 Basic proficiency in. C# / ASP.Net / MS SQL 2012 and above, able to read and debug code for

trouble shooting.

 Experience in handling UAT / Production batch / deployment.

 Independently debug and propose resolution/work-around for complex production issues.

 Ensure root cause analysis is performed where necessary and manage resulting action items to

completion.

 Coordinate across various teams to effectively manage production issues and maintenance

activities.

 Coordinate and follow up with Application teams to ensure permanent fix is prioritized,

planned, and delivered, through the problem management process.

 Contribute to preventive system monitoring and alerting, where appropriate.

 Document operational procedures, contribute to knowledge base and cross train other team

members to build up functional and technical expertise for our applications.

 Analyze and challenge existing support processes to achieve continuous improvement.

 Must be very fluent in English and a clear demonstration of strong communication skills and

this is required to manage internal and external stake holders.

 Able to work in 24X7 shift based environment, and support implementations & scheduled

releases.

Qualifications and Experience:

 Education: Degree/Diploma.

Experience: 2-3 years’ experience in Banking /financial sector/any relevant domains is a must