Key Responsibilities:

• Interact with students and parents to provide accurate information about courses, programs, and admission procedures.

• Understand students’ educational goals and recommend suitable programs, especially for UPSC and competitive exam preparation.

• Provide detailed guidance on UPSC exam structure, syllabus, and preparation strategies.

• Maintain accurate records of student interactions, inquiries, and follow-ups.

• Assist in organizing counselling sessions, seminars, and workshops.

• Coordinate with internal departments to ensure smooth student onboarding.

• Support the counselling team in achieving admission and conversion targets.

• Handle inquiries via phone, email, and walk-ins in a professional manner.

Required Skills & Qualifications:

• Graduate or Postgraduate in any discipline.

• 2 – 5 years of experience in counselling, customer service, or a related role, preferably in the EdTech industry.

• Good knowledge of UPSC examination, syllabus, and preparation process.

• Excellent verbal and written communication skills in English.

• Strong interpersonal and active listening skills.

• Basic computer knowledge (MS Office; CRM tools preferred).

• Positive attitude, patience, and willingness to learn.