Job Description

Essential Duties and Responsibilities:

- As a Subject matter expert provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.

- Capable of Upgrading/Installing and Migrating CICS Transaction servers

- Capable of Upgrading /Installing and supporting IBM & ISV related Products                         for Eg :  Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.

- Primary on call support for CICS and associated ISV products for  eg :  Compuware Abend/aid , ASG TMON/CICS. Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest, CA Symdump.

- Diagnose CICS system and related product issues and follow up with root cause analysis

- Participate in Disaster Recovery planning and tests as scheduled

- Knowledge about the CICS functionality and architecture

Required Skills:

- Engineer with 5 Plus years’ experience systems programming experience

- Basic Knowledge on the following technologies: z/OS, Unix System Services, SMP/E, REXX, Java, VSAM, Third party products

- Experience in CICS transaction server, related ISV products.

Additional Requirements

- Minimum of a bachelor’s degree in a IT related field or equivalent work experience

- Process driven management of technical operations and support.

- Excellent verbal and written communication skills.

- The ability to work independently as well as part of a team.

- Excellent troubleshooting and customer service skills.

- The ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.

- Participate in on-call rotation with the engineering teams. 

Other Preferred Qualifications

- Banking or financial services industry experience.

- Knowledge of Assembler, COBOL, CICS, and Db2