Customer-Facing IT End-User Support Specialist with experience in troubleshooting and customer service, proficient in Windows and macOS, seeking to provide exceptional support in a remote role.
Compensation
$21–$32
USD
Experience
1–3 yrs
Location
Remote
Compensation
$21–$32
USD
Experience
1–3 yrs
Location
Remote
The Brief
TITLE
Remote Customer Facing IT End-user Support - You Must Be Located In The United State
TEAM
Information Technology
TYPE
Full-time
POSTED
Nov 4, 2026
JOB ID
01a1a62a
TITLE
Remote Customer Facing IT End-user Support - You Must Be Located In The United State
TEAM
Information Technology
TYPE
Full-time
POSTED
Nov 4, 2026
JOB ID
01a1a62a
We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.
🔧 Key Responsibilities
• Provide first-level IT support via phone, email, chat, and in person
• Diagnose and troubleshoot hardware, software, network, and system issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts (password resets, permissions, Active Directory updates)
• Support Microsoft 365 applications, VPN access, and enterprise tools
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to Tier 2/3 support when necessary
• Maintain IT inventory and asset tracking
• Educate users on IT best practices and security awareness
🛠 Required Qualifications
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of IT helpdesk or desktop support experience
• Strong knowledge of Windows and/or macOS operating systems
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with ticketing systems
• Excellent communication and customer service skills
🌟 Preferred Qualifications
• Experience with Active Directory and Microsoft 365
• Knowledge of remote support tools
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
• Experience in a fast-paced corporate environment
🤝 Key Competencies
• Strong problem-solving skills
• Ability to multitask and prioritize
• Customer-first mindset
• Professional and positive attitude
• Team collaboration
🎁 What We Offer
• Competitive salary
• Health, dental, and vision benefits
• Paid time off
• Professional development opportunities
• Collaborative and supportive team environment
About the company
As a general contractor, Phi International has made a name for itself in the Tampa Bay area by producing new construction homes and commercial buildings that meet and exceed the expectations of its clients. With its extensive experience in the industry, Phi International has built an impressive track record of delivering quality services, innovative solutions, and unparalleled support to its clients.
Whether it’s a new residential development, a commercial space, or a renovation project, we have the expertise and resources to make it a success.
