Live Chat Representative with 1-4 years of customer service experience, skilled in CRM software and problem-solving, focused on delivering high-quality chat support in a dynamic environment.
Experience
1–4 yrs
Location
Orlando
Hybrid · Florida, United States
Experience
1–4 yrs
Location
Orlando
Hybrid · Florida, United States
The Brief
TITLE
Live Chat
TEAM
Customer Service
TYPE
Full-time
POSTED
Oct 20, 2026
JOB ID
01a158be
TITLE
Live Chat
TEAM
Customer Service
TYPE
Full-time
POSTED
Oct 20, 2026
JOB ID
01a158be
About the role
The Live Chat Representative provides real‑time support to customers via chat platforms, ensuring swift resolution of inquiries and a positive brand experience. This role requires balancing multiple conversations while maintaining high standards of written communication and problem‑solving.
Key responsibilities
Respond to inbound chat requests promptly, delivering accurate information and solutions.
Document interactions in the CRM system, updating tickets and noting follow‑up actions.
Identify and troubleshoot technical or service issues, escalating complex cases when necessary.
Manage multiple chat sessions simultaneously while maintaining quality and professionalism.
Handle dissatisfied or upset customers with empathy, employing conflict‑resolution techniques to achieve satisfactory outcomes.
Collaborate with cross‑functional teams (sales, support, product) to resolve customer issues and improve processes.
Track key performance metrics (response time, resolution rate, customer satisfaction) and contribute to continuous improvement initiatives.
Required qualifications
1–4 years of experience in customer service or live chat support.
Proficiency with CRM software (e.g., Salesforce, Zendesk) and live chat platforms (e.g., Intercom, LivePerson).
Strong written communication skills with attention to grammar, tone, and clarity.
Demonstrated ability to multitask and manage several conversations concurrently.
Effective problem‑solving and conflict‑resolution capabilities.
High school diploma or equivalent; associate degree or higher preferred.
Nice to have
Experience in a SaaS or e‑commerce environment.
Familiarity with basic HTML or markdown for formatting chat responses.
Certification in customer support or related fields.
Fluency in a second language.
About the company
Who is Design N Rank and why should I choose them over a bigger, more-advertised company?
It’s true – we’re smaller than many of the massive web dev firms out there. However, while others may see being smaller as a problem, we see it as an advantage. In keeping a select group of clients, we’re able to dedicate more attention to your project and play a larger role in your business’s success.
At Design N Rank, you’re a name, not just another order number with dollar signs attached.
From one-on-one consultation calls to in-depth strategy planning sessions, we’ll give you all the time you need to understand what we’re doing and how it’ll help your bottom line. Commitment, creativity, and innovative strategy – that’s the Design N Rank way.
We’re more than just a web design agency – we’re a family.
We’re passionate about what we do and obsessed with the results we provide. When you contract Design N Rank for a new site or marketing services, you’ll know that you’re getting a motivated team that prides itself on delivering over-the-top quality at affordable prices.
You shouldn’t need to take out a loan for high-end design and media services and we’re here to show you that there’s a better way. Choose our site and ranking services and build your online presence properly the first time.
