Telecaller

Ahmedabad, India

9 applied

Full-time

₹168000 - 216000 Lakh/year

0-1 yrs

Posted on: Mar 28, 2025

Skills

communication skills

sales

sales and business development

customer service

Technical skill

1. Overview:

  • The Telecaller plays a crucial role in generating leads, building relationships with potential clients, and contributing to the overall sales growth of the company. This role requires strong communication, persuasive sales skills, and a dedication to providing excellent customer service. The primary objective is to schedule appointments and qualify leads for the sales team.


2. Key Responsibilities:

  • Making a high volume of outbound calls to potential clients using provided lead lists and scripts.

  • Qualifying leads by identifying their needs and determining their suitability for the company's products or services.

  • Effectively communicating product/service information and benefits to potential clients.

  • Handling objections and addressing customer concerns professionally and persuasively.

  • Scheduling appointments for sales representatives to meet with qualified leads.

  • Accurately recording and updating customer information in the company's CRM system.

  • Maintaining detailed records of all calls made and their outcomes.

  • Collaborating with the sales team to ensure a smooth lead handover process.

  • Meeting or exceeding daily/weekly call volume and appointment scheduling targets.

  • Identifying and reporting on potential sales opportunities and market trends.


3. Technical Skills:

  • Proficiency in using CRM software (e.g., Salesforce, HubSpot).

  • Excellent computer literacy, including proficiency in Microsoft Office Suite.

  • Experience with VoIP phone systems.

  • Ability to quickly learn and adapt to new software and technologies.


4. Required Qualifications:

  • High school diploma or equivalent; Bachelor's degree preferred.

  • Proven track record of success in a telecalling or customer service role (minimum 1 year experience).


5. Skills & Experience:

  • Communication Skills: Exceptional verbal and written communication skills are essential. This includes active listening, clear articulation, and the ability to adapt communication style to different individuals.

  • Sales: Proven ability to persuade and influence potential clients, overcome objections, and close sales. Experience with sales targets and achieving quotas is highly desirable.

  • Sales and Business Development: Understanding of sales principles and the ability to contribute to the overall business development strategy. A proactive approach to lead generation and qualification is essential.

  • Customer Service: A commitment to providing exceptional customer service, building rapport, and maintaining positive relationships with clients. Handling difficult conversations with professionalism and empathy is vital.

  • Technical Skill: Proficiency in using CRM software and other relevant technologies, coupled with the ability to quickly adapt to new systems and tools. Demonstrated ability to manage data accurately and efficiently.

We are a leading HR solutions provider dedicated to transforming organizational success through strategic human resource management. Our expertise spans talent acquisition, employee engagement, performance management, and organizational development. We partner with businesses to align HR practices with their strategic goals, driving efficiency and fostering a positive workplace culture. Committed to innovation and excellence, we leverage cutting-edge technology and industry best practices to deliver tailored HR solutions that enhance both employee satisfaction and organizational performance. Our mission is to empower businesses with the tools and insights needed to thrive in today’s dynamic environment.