Pitch N Hire
Full-time On-site

Customer Care Advisor.

Join Scalex Consulting as a Customer Care Advisor where you'll engage with customers, resolve queries, and ensure satisfaction in a full-time role in the BPO/Healthcare sector.

Experience

0–1 yrs

Location

Mohali

On-site · Punjab, India

The Brief

TITLE

Customer Care Advisor

TYPE

Full-time

POSTED

Sep 17, 2026

JOB ID

01a0ae8d

Communication Bpo. Customer Care Executive

Greeting from Scalexconsulting

We have an urgent opening for Customer care Advisor
Position: Customer Care Advisor
Employment Type: Full-Time
Industry: BPO / Healthcare Services
Location: Mohali
Experience: 0–3 Years
Shift:General Shifts from 10 AM to 7 AM

About the Role

We are looking for enthusiastic and customer-focused Customer Care Advisors to join our team. The selected candidates will be responsible for handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally.

  • Understand customer queries and provide accurate information and solutions.

  • Resolve customer complaints and concerns within the defined timelines.

  • Maintain a high level of customer satisfaction.

  • Follow company processes, policies, and quality standards.

  • Accurately record customer interactions and update information in the system.

  • Coordinate with internal teams when escalation or additional support is required.

  • Maintain confidentiality of customer and business information.

  • Meet defined targets related to productivity, quality, attendance, and customer satisfaction.

  • Follow proper communication and call-handling procedures.

Required Skills

  • Excellent verbal and written communication skills.

  • Good listening and problem-solving abilities.

  • Customer-focused attitude.

  • Basic computer knowledge.

  • Ability to work with CRM and other customer-support systems.

  • Good interpersonal and communication skills.

  • Ability to work effectively in a team environment.

  • Willingness to work in rotational shifts, if required.

Education

  • Minimum Qualification: 12th Pass / Graduate.

  • Freshers can apply.

  • Prior BPO, customer service, healthcare, or insurance experience will be an added advantage.

Preferred Candidate Profile

  • Candidates with good English/Hindi communication skills.

  • Candidates who are comfortable handling customers over the phone.

  • Candidates who can work under pressure and meet performance targets.

  • Candidates with a professional and positive approach.

Key Performance Indicators (KPIs)

  • Customer Satisfaction (CSAT)

  • Call Quality

  • Average Handling Time (AHT)

  • First Call Resolution (FCR)

  • Productivity

  • Attendance & Adherence

  • Quality Score

Interested candidates can share their updated resume to [email protected]

About the company

S

Scalexconsulting