Customer Support Assistant

Job Type: Independent Contractor
Location: Remote — United States
Compensation: $21–$45/hour ($43,680–$93,600 annualized, based on 40 hours/week)

Eligible Country

United States

About the Opportunity

We are seeking experienced Customer Support Assistants to contribute their expertise to a customer project focused on delivering outstanding customer experiences.

You will apply your customer support knowledge to help train next-generation AI systems using high-quality, real-world input. No prior AI experience is required — your customer support expertise is what matters.

This opportunity is ideal for professionals who excel in written and verbal communication, empathy, problem-solving, CRM software, and product knowledge.

What You'll Do

• Deliver clear, empathetic, and efficient responses to customer inquiries across multiple communication channels.

• Use CRM software to accurately document, manage, and track customer interactions and resolutions.

• Analyze customer issues, identify root causes, and propose actionable solutions.

• Apply product knowledge to address customer questions and effectively educate end-users.

• Collaborate with project stakeholders to document and share customer feedback, common challenges, and sentiment trends.

• Create and review support documentation, FAQs, and best practices to support high-quality knowledge transfer.

• Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Requirements

• 3+ years of professional customer support experience.

• Proven ability to manage complex customer cases with empathy and a solution-oriented approach.

• Exceptional written and verbal communication skills, with strong attention to tone and clarity.

• Advanced proficiency with CRM software and digital support tools.

• Strong understanding of product knowledge transfer and user education.

• Strong analytical and problem-solving abilities in fast-paced environments.

• Experience working in remote or distributed project settings is a plus.

Contract Details

• Work arrangement: Fully remote.

• Engagement: Independent contractor.

• Projects may be extended, shortened, or concluded early depending on project requirements and performance.

Why Join

• Apply your customer support expertise to next-generation AI systems.

• Help shape how AI models learn from real-world customer service scenarios.

• Contribute practical expertise in communication, empathy, problem-solving, and customer experience.

• Work at the intersection of customer support and AI development.

Ideal Candidate: An experienced customer support professional with strong communication skills, empathy, CRM expertise, product knowledge, and the ability to solve complex customer issues while providing clear, actionable input.