Customer Service Expert – AI Training

Employment Type: Contractor
Work Arrangement: Remote
Eligible Locations: Canada, South Africa, Philippines
Interview: Required
Working Language: English

Compensation

Hourly Rate: Up to $23 per hour

About the Role

We are seeking experienced Customer Service Experts to contribute to the development and evaluation of AI systems designed to handle spoken customer interactions.

In this remote contract role, you will use your customer service expertise to participate in realistic customer support scenarios and help create natural, human-enacted conversations for training speech-to-speech AI agents.

You will demonstrate professional communication, active listening, empathy, problem-solving, and effective issue resolution. Your experience will help AI systems better understand customer needs and respond naturally and appropriately in real-world support situations.

There is no immediate project assignment for this opportunity. Qualified candidates may be contacted first when relevant projects become available.

Key Responsibilities

Customer Service Scenario Development

• Participate in realistic customer service conversations based on common support situations.

• Demonstrate natural and professional communication across different customer interactions.

• Apply practical experience in customer relationship management, troubleshooting, and issue resolution.

• Adapt communication style and tone to suit customer needs and levels of concern.

AI Response Evaluation

• Evaluate and rank AI-generated responses for accuracy, fluency, and contextual relevance.

• Assess whether responses demonstrate appropriate listening, empathy, and problem-solving.

• Identify inaccuracies, inappropriate responses, and weaknesses in customer interaction handling.

• Provide feedback to improve the quality and reliability of AI-generated conversations.

Support Workflow Assessment

• Demonstrate end-to-end customer support processes, including issue identification, troubleshooting, escalation, follow-up, and resolution.

• Apply appropriate approaches to handling customer inquiries, complaints, and service requests.

• Evaluate how effectively AI systems respond to different customer scenarios.

• Follow project-specific instructions, scenarios, and quality guidelines.

Required Qualifications

• Bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.

• At least 2 years of professional customer service experience.

• At least 1 year of experience in AI training, including data annotation, AI evaluation, model training, response evaluation, or related work.

• Strong understanding of customer support workflows and customer relationship management.

• Hands-on experience handling customer inquiries, complaints, service requests, and escalations.

• Excellent spoken English, with clear and fluent verbal communication.

• Ability to adapt communication style, tone, and approach to different customer needs.

• Reliability, self-direction, and the ability to maintain consistent quality in a remote contract environment.

Key Skills

• Customer Service

• Issue Resolution

• Complaint Handling

• Conflict Resolution

• Escalation Management

• Voice Support

• Call Center Operations

• Customer Relationship Management

• Active Listening

• Verbal Communication

• Troubleshooting

• AI Training

• AI Response Evaluation

• Speech-to-Speech AI

• Quality Assessment

• Attention to Detail

Work Environment

This is a remote, hourly contract opportunity with flexible scheduling, subject to project availability and requirements.

You will contribute to customer service scenario development and AI response evaluation by applying practical support experience and following project-specific quality standards.

Project availability: There is no immediate assignment. Qualified candidates may be considered for upcoming projects as opportunities arise.

What Success Looks Like

Success means demonstrating authentic customer service interactions, applying sound issue-resolution techniques, and accurately evaluating AI responses.

Your contributions should help improve AI systems' ability to communicate naturally, understand customer concerns, respond appropriately, and resolve support issues effectively.