Accenture Hiring – UK Voice Process.

About the role

Join Accenture's UK Voice Process team as a frontline operator, handling inbound and outbound customer interactions. You will support clients across various industries, ensuring high-quality service and accurate data capture.

Key responsibilities

• Conduct inbound/outbound calls in English, following scripts and guidelines.

• Record customer details accurately in CRM systems.

• Resolve inquiries, provide product information, and route issues to appropriate departments.

• Maintain call quality metrics and adhere to service level agreements.

• Participate in regular training sessions to improve product knowledge and call handling skills.

• Collaborate with team members to share best practices and feedback.

• Report daily call statistics to supervisors.

Required qualifications

• Native or fluent English communication skills.

• Strong verbal communication and active listening abilities.

• Ability to work in a fast‑paced, target‑driven environment.

• Basic computer literacy and familiarity with CRM or call center software.

• High school diploma or equivalent; higher education preferred.

• Availability to work assigned shifts, including evenings and weekends if required.

Nice to have

• Experience in a call center or customer service role.

• Knowledge of Accenture products or services.

• Familiarity with data entry or database management.

• Bilingual or multilingual skills.