Job Description: Sales & Service Engineer (Pneumatics)

1. Position Overview

The Sales & Service Engineer will be responsible for both business development and

technical service support for pneumatic products and systems. The role combines field sales

responsibilities with installation, troubleshooting, and after-sales service to ensure high

customer satisfaction and repeat business.

Component Details

Job Title: Sales & Service Engineer

Experience Range: 2 – 4 Years

Incentive Structure Linked to sales achievement + service closure efficiency

Travel Allowance As per company policy / actual reimbursement

Other Benefits: Health Insurance, PF/ESIC/Gratuity/EL & CL, travel

reimbursement, training support

3. Key Responsibilities

A. Sales & Business Development

● Identify and develop new customers in industries such as automotive, FMCG,

packaging, pharma, and manufacturing.

● Generate leads, follow up, and convert into orders.

● Achieve monthly and quarterly sales targets.

● Prepare and present technical-commercial proposals.

● Promote company products through field visits and client meetings.

B. Installation & Commissioning

● Support installation and commissioning of pneumatic systems at customer sites.

● Ensure proper functioning of cylinders, valves, FRL units, and assemblies.

● Coordinate with internal technical teams during project execution.

C. Service & Troubleshooting

● Diagnose and resolve issues in pneumatic systems.

● Provide timely after-sales support and maintenance.

● Conduct root cause analysis and implement corrective actions.

● Reduce downtime and improve system efficiency for customers.

D. Customer Relationship Management

● Maintain strong relationships with customers for repeat business.

● Handle complaints and ensure resolution within defined TAT.

● Provide training to customers on product usage and maintenance.

E. Coordination & Reporting

● Coordinate with sales, service, production, and dispatch teams.

● Maintain service reports, visit reports, and sales pipeline.

● Update CRM and track customer interactions.

● Provide regular feedback on market trends and competitor activities.

4. Product Knowledge Requirements

● Pneumatic Cylinders (ISO, Compact, Guided)

● Solenoid Valves & Valve Manifolds

● FRL Units (Filter, Regulator, Lubricator)

● Air Preparation Systems

● Pneumatic Fittings & Tubing

● Basic PLC and automation integration knowledge (preferred)

5. Educational Qualification

● Diploma / B.E. / B.Tech in:

○ Mechanical Engineering

○ Mechatronics

○ Industrial Engineering or equivalent

6. Experience Required

● 2–4 years in pneumatic / automation / industrial equipment sales & service

● Experience in field service and client handling preferred

7. Skills & Competencies

Technical Skills

● Strong understanding of pneumatic systems

● Troubleshooting and fault diagnosis

● Ability to read drawings and technical datasheets

Sales Skills

● Lead generation and conversion ability

● Negotiation and closing skills

● Proposal preparation

Soft Skills

● Good communication skills (Hindi & English)

● Customer-centric approach

● Self-driven and target-oriented

● Willingness to travel frequently

8. Key Performance Indicators (KPIs)

● Sales target achievement

● Service response and resolution time

● Customer satisfaction and retention

● Repeat business generation

● Downtime reduction at customer sites

9. Working Conditions

● Field-based role with 60–80% travel

● Exposure to industrial environments and client sites

● Flexible working hours based on service requirements

10. Reporting Structure

● Reports to: Sales Manager / Service Head

● Coordinates with: Production, Design, Supply Chain, and Customer Support Teams

11. Preferred Industry Background

● Pneumatics & Automation

● Industrial Equipment / Machinery

● Fluid Power Industry

12. Career Growth Path

● Sales & Service Engineer → Senior Engineer → Area Manager → Regional Manager