Job Description: Service Manager – HVAC Systems

Company:

Nova Group of Companies / Pureblu Technologies

Location:

Mumbai (with regional responsibility across Maharashtra, Goa, and Karnataka)

Websites:

www.novainitiative.com | www.pureblu.in

CTC:

₹9.5 Lakhs per annum

Experience Required:

Minimum 15 years

About Us:

Nova Group of Companies has been a trusted name in the HVAC&R industry for over four decades,

offering complete solutions in design, contracting, and customer service. Through our digital-first

service initiative Pureblu Technologies, we are transforming the way air conditioning service is

delivered, using technology to ensure reliability, responsiveness, and customer satisfaction across

India.

Position Overview:

We are looking for an experienced and dynamic Service Manager to lead our field service operations.

Based in Mumbai, this role will also oversee service delivery and team management across Goa,

Karnataka, and other regions of Maharashtra. The candidate must have strong technical experience

in VRF systems, ducted units, AHUs, and split systems, along with proven capabilities in managing

large service teams and driving customer-centric results.

This leadership role will also carry revenue responsibilities for retrofit opportunities and ensure

timely recovery of payments.

Key Responsibilities:

- Lead, mentor, and manage a large field service team spread across Mumbai, Goa, Karnataka, and

Maharashtra.

- Drive service excellence by ensuring timely resolution of complaints, preventive maintenance

adherence, and high customer satisfaction.

- Conduct technical training sessions for service staff on VRF, ducted, AHU, and split systems to

enhance skill levels.

- Engage with key clients, handle escalations, and maintain strong long-term customer relationships.

- Collaborate with the procurement and stores teams to ensure the availability of spares and critical

materials. - Identify and convert retrofit opportunities, work with the sales and estimation teams to close these

projects.

- Ensure accurate billing and timely recovery of payments related to service and retrofit activities.

- Track and report KPIs for service delivery, revenue, customer feedback, and team performance.

- Work across departments to improve operational efficiency, reduce downtime, and streamline

processes.

- Implement and enforce safety and quality compliance across all service jobs.

Qualifications and Experience:

- Diploma or bachelor’s degree in mechanical engineering (mandatory).

- Minimum 15 years of experience in HVAC service operations, with team leadership responsibilities.

- Technical expertise in servicing and troubleshooting VRF, ducted, AHU, and split-type systems.

- Proven experience managing geographically distributed service teams.

- Strong client-facing skills and the ability to manage high-value corporate relationships.

- Candidates with work experience in the Middle east will be given a preference

IT and Digital Skills:

- Proficiency in MS Office (Word, Excel, PowerPoint).

- Working knowledge of CRM and service management tools.

- Experience with ERP or any standard business software is preferred.

What We Offer:

- A leadership role in a well-established HVAC company with a forward-looking digital service arm.

- Competitive compensation along with performance-based recognition.

- A collaborative and growth-oriented work environment.