Job Title: Customer Solution Engineer

1. Overview: The Customer Solution Engineer plays a pivotal role in delivering exceptional customer experiences by bridging the gap between technical expertise and customer needs. This role focuses on understanding client requirements, guiding them through product capabilities, and ensuring optimal utilization of our SaaS solutions to achieve their business objectives.

2. Key Responsibilities:

• Engage with clients to understand their business needs and technical requirements.
• Provide tailored product demonstrations and presentations, showcasing the value and functionality of our customer engagement platforms.
• Collaborate with sales teams to develop effective solutions for B2B sales opportunities, ensuring technical feasibility and aligning with customer goals.
• Act as a key point of contact for technical inquiries, product troubleshooting, and post-implementation support.
• Work closely with product management and engineering teams to communicate client feedback and contribute to product improvements.
• Create and maintain technical documentation, including user guides, FAQs, and best practices.
• Conduct training sessions to educate clients on product features and functionalities.

3. Technical Skills:

• Proficient in Python for scripting and automating processes.
• Experience with Tableau for data visualization and reporting.
• Understanding of cloud-based SaaS applications and architecture.
• Familiarity with customer engagement platforms and strategies.
• Strong analytical skills to assess client data and provide actionable insights.

4. Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 3+ years of experience in a technical support or customer-facing role, preferably within the software or technology industry.
• Proven track record in B2B sales and a strong understanding of sales processes.

5. Skills & Experience:

• Proficiency in Python, with the ability to develop customized scripts for client use cases.
• Demonstrated experience with Tableau to create impactful data visualizations and dashboards for stakeholders.
• Strong background in B2B sales, with an ability to articulate technical product benefits to non-technical audiences.
• Familiarity with SaaS solutions and customer engagement platforms, ensuring clients maximize their investment in our technology.
• Excellent communication and interpersonal skills, with a focus on building lasting relationships and customer satisfaction.

We invite dynamic and driven candidates who are passionate about technology and customer success to apply. Join us in enabling our clients to achieve their goals through innovative solutions!