Job Title: Customer Solution Engineer

1. Overview:
The Customer Solution Engineer plays a vital role in bridging the gap between our customers and technical teams. This position is focused on delivering tailored solutions that meet customer needs, enhancing satisfaction and engagement. The ideal candidate will understand customer requirements and translate them into actionable strategies, ensuring smooth implementation and ongoing support of our products.

2. Key Responsibilities:

• Collaborate with customers to understand their technical requirements and business objectives.

• Design and implement customized solutions using our product offerings to address customer needs.

• Conduct product demonstrations and training sessions to educate customers and stakeholders.

• Provide technical support and guidance throughout the implementation process.

• Monitor and evaluate the performance of solutions deployed at customer sites, making improvements as necessary.

• Work closely with internal teams to communicate customer feedback and drive product enhancements.

• Prepare technical documentation, reports, and presentations for both internal stakeholders and external clients.

• Stay updated on industry trends and emerging technologies to propose innovative solutions to customers.

3. Technical Skills:

• Proficiency in Python for scripting and automation tasks.

• Experience in data visualization tools, specifically Tableau, for presenting analytical insights.

• Familiarity with API integrations and software development processes.

• Understanding of database management and SQL for data querying and management.

• Knowledge of cloud platforms and services (e.g., AWS, Azure) is a plus.

4. Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Minimum of 3 years of experience in a technical support, engineering, or solutions consulting role.

• Proven ability to understand complex technical concepts and convey them in an easy-to-understand manner.

• Strong problem-solving skills and attention to detail.

5. Skills & Experience:

• Demonstrated expertise in Python, with the ability to write, troubleshoot, and optimize code efficiently.

• Extensive experience using Tableau for data analysis and visualization, capable of transforming raw data into engaging and actionable insights.

• Excellent communication skills, both verbal and written, to interact effectively with clients and team members.

• A customer-focused mindset, with a passion for providing exceptional service and achieving results.

This Customer Solution Engineer role is ideal for those looking to combine their technical prowess with a love for customer engagement. If you meet the qualifications and are eager to make an impact in a dynamic environment, we encourage you to apply.