Customer Support and MIS Executive.

The Customer Support and MIS Executive will be responsible for managing customer inquiries and providing timely support. This role also involves data management and generating reports to assist in decision-making processes.

Key responsibilities:

• Handle customer queries and provide effective solutions.

• Maintain and manage customer databases efficiently.

• Generate and analyze MIS reports to track performance metrics.

• Assist in data management and ensure data accuracy.

• Respond to customer emails and provide timely updates.

• Support chat inquiries and ensure customer satisfaction.

• Coordinate with internal teams to resolve customer issues.

Required qualifications:

• Strong customer handling skills.

• Proficiency in MS Excel for data analysis and reporting.

• Excellent reporting skills with attention to detail.

• Basic email handling knowledge.

• Strong organizational and coordination skills.

Nice to have:

• Experience in chat support.

• Familiarity with data management tools.

• Basic knowledge of customer relationship management (CRM) software.