Chat Support Agent with strong communication and problem-solving skills, providing real-time assistance in the Customer Service domain.
Compensation
$18–$30
hourly · USD
Experience
0–10 yrs
Location
Remote
Hours / Week
20–40 hrs/wk
Compensation
$18–$30
hourly · USD
Experience
0–10 yrs
Location
Remote
Hours / Week
20–40 hrs/wk
The Brief
TITLE
Chat Support Agent
TEAM
Customer Service
TYPE
Full-time
POSITIONS
1
POSTED
Oct 26, 2026
JOB ID
01a17ab5
TITLE
Chat Support Agent
TEAM
Customer Service
TYPE
Full-time
POSITIONS
1
POSTED
Oct 26, 2026
JOB ID
01a17ab5
The Chat Support Agent provides real‑time assistance to customers via web chat, resolving inquiries efficiently while maintaining a professional and friendly demeanor. This position requires balancing multiple conversations, accurately documenting interactions, and delivering solutions that enhance customer satisfaction.
Key responsibilities
Respond to incoming chat requests promptly, adhering to service level agreements.
Identify customer issues, troubleshoot problems, and guide users to appropriate resolutions.
Maintain accurate records of each interaction in the CRM system.
Escalate complex cases to senior support or technical teams when necessary.
Continuously update knowledge base articles based on common queries and solutions.
Collaborate with cross‑functional teams to improve processes and product usability.
Monitor chat metrics and contribute to performance improvement initiatives.
Required qualifications
Strong active listening and communication skills, both written and verbal.
Demonstrated problem‑solving ability with a customer‑focused mindset.
Proficiency in multitasking and managing several chat sessions simultaneously.
Typing speed of at least 60 wpm with high accuracy.
0–10 years of experience in customer service, technical support, or related fields.
Basic computer literacy and familiarity with CRM/chat platforms.
Nice to have
Experience with ticketing systems (e.g., Zendesk, Freshdesk).
Knowledge of the company’s products or industry.
Certification in customer service or support (e.g., HDI, ITIL).
Fluency in a second language.
About the company
The American Culinary Federation-Atlanta Chefs Association, Inc (ACF-ACA) is a chef driven organization to promote professionalism in the kitchens of Atlanta, the surrounding metro area and to the borders of the state of Georgia. ACF-ACA invests in the careers of its members by effectively equipping them with the tools needed to succeed in the industry. Brings together hard-working chefs, cooks, chef educators, pastry chefs, bakers, caterers, culinary enthusiasts, industry purveyors, culinary students and other culinarians through networking, education, certification, camaraderie and community service are just a few initiatives of ACF-ACA.
The ACF got its start in 1929 when three chefs’ organizations in New York: the Sociѐtѐ Culinare Philanthropique, the Vatel Club and the Chefs de Cuisine Association of America came together for the common good of all chefs in the United States. In the 50’s several chefs in the Atlanta area began to help each other and established the foundation. By the mid 60’s the Atlanta chapter of the ACF was formal founded. From that time and the road map laid down by the founding fathers of the chapter, chefs and cooks have been promoting the professional image of Atlanta’s culinary industry.
“We gain strength as we strengthen those around us!” Working together for the betterment of the culinary industry is the catalyst that unleashes the potential in our members. Providing them the tools of education, certification and networking opportunities elevates our organization above the rest.
