Seeking a Customer Service Representative with strong communication skills to manage customer inquiries and resolve issues in a flexible, customer-focused environment.
Experience
0–2 yrs
Location
Remote
Lowa, United States
Hours / Week
30–35 hrs/wk
Experience
0–2 yrs
Location
Remote
Lowa, United States
Hours / Week
30–35 hrs/wk
The Brief
TITLE
Customer Service Representative
TYPE
Full-time
POSTED
Nov 14, 2026
JOB ID
01a1d9e4
TITLE
Customer Service Representative
TYPE
Full-time
POSTED
Nov 14, 2026
JOB ID
01a1d9e4
We are seeking a Customer Service Representative to join our growing team. In this role you will field calls, emails, and chat requests from customers, and assist with order placement and issue resolution.
Key responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders, changes, and returns according to established policies
Work closely with the credit department to resolve disputed credit items
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
About the company
At MAC Exteriors, we understand that your home is more than an investment—it’s your family’s sanctuary. That’s why we’ve spent ten years perfecting our approach to residential exterior services, delivering storm-tested solutions with reliable results and peace of mind.
