Join our Customer Support team as a WFH Live Chat Agent, where you'll leverage your excellent written communication skills and experience in customer service to assist clients effectively in a remote environment.
Compensation
$20–$30
hourly · USD
Experience
1–7 yrs
Location
Atlantic Beach
Hybrid · Florida, United States
Hours / Week
30–40 hrs/wk
Compensation
$20–$30
hourly · USD
Experience
1–7 yrs
Location
Atlantic Beach
Hybrid · Florida, United States
Hours / Week
30–40 hrs/wk
The Brief
TITLE
WFH Live Chat Agent
TEAM
Customer Support
TYPE
Full-time
POSITIONS
9
POSTED
Oct 2, 2026
JOB ID
01a0ee31
TITLE
WFH Live Chat Agent
TEAM
Customer Support
TYPE
Full-time
POSITIONS
9
POSTED
Oct 2, 2026
JOB ID
01a0ee31
We are seeking a Live Chat Agent to join our team. The role involves assisting customers via chat, answering product queries, processing orders, and resolving issues to ensure satisfaction.
Key responsibilities
Respond to customer inquiries via live chat in a timely manner.
Provide accurate information about products and services.
Process orders and handle transaction-related queries.
Investigate and resolve customer complaints and conflicts.
Maintain up-to-date knowledge of product specifications and service policies.
Document interactions and update customer records as needed.
Required qualifications
High school diploma or equivalent; bachelor's degree preferred.
Minimum 1 year experience in customer support or live chat environment.
Strong written communication skills with attention to detail.
Ability to multitask and manage multiple chat sessions simultaneously.
Proficiency with chat software and CRM tools.
Nice to have
Experience with e-commerce platforms.
Knowledge of conflict resolution techniques.
Fluency in multiple languages.
About the company
By offering well-balanced solutions, We seek candidates who take ownership for their work, adhere to the highest standards, and think creatively to realize opportunities.