Role: Enterprise Account Manager

• Experience: 2-4 Years in Client/Account Management in Healthcare

• Location: Delhi NCR

• Compensation: Fixed salary + ESOPs (tailored for high-performing candidates).

Who’s the right fit?

• Solid grip on performance metrics (ROI, CAC, LTV — you get the idea)

• Comfortable managing enterprise accounts

• Someone who thrives in fast-moving, high-ownership environments

About company: AI infrastructure and marketing tools to healthcare provider. It is a health-tech platform that helps to manage patient engagement and growth for hospitals and clinics. It offers AI, automation, and mobile web optimization solutions. It offers features such as AI assisted SEO, campaign management, Appointment & Queue Management, Social Media Engagement, CRM, website builder, and more.

DocFyn empowers healthcare providers (hospitals, clinic chains) with cutting-edge SaaS solutions, including a Marketing Suite and CRM, to streamline operations, automate workflows, and drive patient engagement. 

As an early-stage startup, we’re scaling rapidly and seeking passionate professionals to join our mission of transforming healthcare marketing.

Role Overview: This isn’t just client servicing. It’s part-strategist, part-operator, part-growth partner. We’re hiring a hands-on Account Manager to own client relationships, manage account P&L, and drive adoption of DocFyn’s suite to achieve clients’ marketing goals. This role is ideal for someone with 2–4 years of experience (not strict though), who thrives in fast-paced environments and is eager to grow with a startup.

You’ll work closely with top-tier healthcare brands to:

• Define their marketing and growth goals

• Drive adoption of our platform 

• Monitor account P&L 

• And most importantly — ensure they see results

Key Responsibilities:-

• Client Management: Build and nurture relationships with healthcare providers, ensuring retention and satisfaction.

• Onboarding & Training: Guide clients through platform setup, customization, and training for seamless adoption.

• Strategic Planning: Collaborate with clients to define KPIs, design campaigns, and align DocFyn’s tools with their marketing objectives.

• Adoption Driver: Proactively identify underutilized features and demonstrate value to boost platform engagement.

• P&L Ownership: Monitor account profitability, track budgets, and optimize resource allocation.

• Issue Resolution: Act as the primary point of contact for escalations, coordinating with internal teams for timely solutions.

• Feedback Loop: Relay client insights to product teams to shape roadmap priorities.

• Upsell Opportunities: Identify expansion potential (e.g., add-on modules, extended licenses).

• Market Expertise: Stay updated on healthcare marketing trends to advise clients strategically.

Requirements:-

• Preferred: 2-4 years in account management. Experience in healthcare is a plus!

• Traveling to the client location may be needed early on but will remain minimal in long term. We are Remote First.

• Communication: Exceptional client-facing skills, with the ability to simplify technical concepts.

• Analytical: Proficiency in interpreting metrics (ROI, CAC, LTV) to guide decisions.

• Technical Aptitude: Comfort with SaaS platforms, Performance Marketing, CRMs, and marketing automation tools.

• Startup Fit: Self-starter attitude, adaptable to ambiguity, and driven by high-impact roles.

Why join DocFyn?

• Work directly with decision-makers at top hospitals

• ESOPs for high performers

• Remote-first with minimal travel

• Learn and grow in one of India’s fastest-scaling healthtech startups