Customer Success Manager – Us B2b Saas

Bangalore Rural, India

11 applied

Full-time

₹6 - 9 Lakh/year

2-4 yrs

Posted on: May 14, 2025

Skills

Customer Success Manager – US B2B SaaS

Location: Bangalore, India - US Time Zone - Night Shift

Experience:2+ years | Market: US |

Mandatory: Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.

About US: Our SaaS solutions help insurance companies in the US make smarter, faster decisions by optimizing underwriting processes, reducing risk, and improving premiums. As we expand, we're now looking for a Customer Success Manager who can own relationships, drive outcomes, turn satisfied users into long-term partners, and lead strategic business development efforts.

What You'll Do 

● Be the face of the company post-sale — leading customer relationships and ensuring ongoing value delivery.

● Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.

● Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption.

● Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in.

● Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset.

● Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives.

● Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust.

● Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.

● Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For

● Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.

● Proven track record managing mid to high ACV accounts ($60K–$200K) with strong stakeholder engagement.

● Strong background in engineering services sales, SaaS, or AI-driven business solutions.

● A mindset defined by customer obsession, speed, and ownership — you go the extra mile.

● Excellent communication, relationship-building, and organizational skills.

● Bonus: Experience working with AI-powered products or in fast-paced startup environments.

Why Join ? 

● Competitive base salary with performance-based incentives.

● Opportunity to work with cutting-edge AI solutions in Insurtech.

● Work with a fast-growing, YC-backed startup in a high-impact role.

● Collaborative and dynamic work culture with high career growth potential.

If you’re a strategic thinker, sales-driven, and passionate about AI-powered solutions, join us and help shape the future of AI in underwriting! 

Our organization aims to deliver exceptional service to both client and candidate. We have a proven track record and are renowned for our high level success. Because of our outstanding performance, we are the exclusive recruitment company used by a number of our clients.We keep abreast with the latest technology and adapt to the ever changing needs in the marketplace. Specializes in permanent staffing services, Our goal is to provide a service that places our clients’ needs as well as our candidate's career. Not simply providing an ad-hoc recruitment source, but a methodical and complete recruitment solution within all industries. We have Consultant Recruiters working for us Pan India. Handle Requirements across sectors like IT, Healthcare, eCommerce, Retails, Wellness, Fitness, Fashion, Banking and Financial Services etc. We can cater recruitment in any sector across any Level. Dedicated and expert team, which works across diverse industry verticals with very short Turn Around Times with a decent conversion ratio.

Ghaziabad, Uttar Pradesh, India

https://www.hyrezy.com