Network Tools Support Engineer (L1 – Administrator Role)

Location - Noida

Experience - 2+ Years

Role Overview :

We are seeking a Network Tools Support Engineer (L1) with strong administrator-level expertise in Network Management and Monitoring tools. The role focuses on day-to-day operational support, monitoring, reporting, automation, and performance optimization of enterprise network tools. The ideal candidate will have hands-on experience managing NMS platforms and coordinating with TAC teams to ensure tool stability and service availability.

Key Responsibilities :

Network Monitoring & Management

• Administer and support Network Management Systems (NMS) such as Spectrum and Performance Manager

• Manage device discovery, addition, deletion, grouping, and location mapping within NMS tools

• Ensure accurate discovery of all network elements and timely cleanup of obsolete/unwanted elements

• Monitor network health, performance, and availability using configured dashboards

Tools Administration (Admin-Level)

• Packet Flow & Traffic Analysis:

  • Admin-level understanding of packet flow, sniffing, and traffic analysis using NetFlow Analyzer (NFA)

• Reporting & Analytics:

  • Admin-level expertise in reporting solutions such as CABI

  • Design, manage, and publish customized operational and business reports

• Configuration Backup & Automation:

  • Administer Backbox for configuration backups, compliance, and automation

• Monitoring & Analytics Tools:

  • Support Verint and other monitoring tools for service visibility and analytics

Operations & ITIL Alignment

• Configure and manage thresholds in alignment with ITIL standards

• Manage and maintain all service-related dashboards

• Handle day-to-day operational issues related to deployed network tools

• Generate reports on time as per business and operational requirements

Performance Optimization & Automation

• Fine-tune tools to improve performance, accuracy, and scalability

• Ensure maximum utilization of available automations and integrations within existing tools

• Participate in transformation initiatives and adoption of new tools and automation technologies

Incident & Vendor Coordination

• Perform L1 support and troubleshooting for network tools-related issues

• Coordinate with relevant TAC and vendor support teams for unresolved or complex issues

• Track issues to closure and ensure minimal service impact

DR & Continuity

• Plan and execute Disaster Recovery (DR) activities for network tools

• Ensure documentation and readiness for DR scenarios

Required Skills & Expertise :

Mandatory Technical Skills

• Hands-on experience with:

  • Spectrum

  • Performance Manager

  • NetFlow Analyzer (NFA)

  • Backbox

  • Verint

• Strong administrator-level understanding of:

  • NMS solutions

  • Packet flow and traffic analysis

  • Reporting and analytics tools (CABI)

  • Configuration backup and automation

Functional Skills

• Experience supporting enterprise-scale NMS tools

• Ability to generate operational and business reports using existing tools

• Understanding of ITIL-based monitoring and threshold management

• Strong troubleshooting, coordination, and communication skills