Citrix VDI Support Engineer (L2)

Location - Noida

Experience - 3+ Years

Role Overview :

We are looking for a skilled Citrix VDI Support Engineer (L2) to manage, support, and optimize enterprise Citrix Virtual Desktop Infrastructure environments. The role requires strong hands-on experience with Citrix technologies, advanced troubleshooting capabilities, and close collaboration with infrastructure and security teams to ensure high availability, performance, and secure access for end users.

Key Responsibilities :

Citrix VDI Administration

• Install, configure, and maintain Citrix VDI solutions, including XenApp and XenDesktop

• Manage Citrix components such as Delivery Controllers, StoreFront, Director, and Virtual Delivery Agents (VDAs)

• Perform routine administration tasks, configuration changes, and platform upgrades

Monitoring & Troubleshooting

• Monitor Citrix environments to ensure performance, stability, and availability

• Troubleshoot complex L2-level issues related to application delivery, session performance, user access, and connectivity

• Analyze logs, performance metrics, and system behavior to identify root causes

Security & Upgrades

• Implement and maintain security protocols, access controls, and best practices within Citrix environments

• Plan and execute system upgrades, patches, and enhancements with minimal business impact

Infrastructure Collaboration

• Work closely with network, server, storage, and security teams for infrastructure planning and optimization

• Assist in capacity planning, performance tuning, and scalability initiatives

Operational Support

• Provide escalation support to L1 teams and ensure timely resolution of incidents

• Create and maintain operational documentation, SOPs, and knowledge base articles

• Participate in change management and maintenance activities

Required Skills & Expertise

Mandatory Technical Skills

• Strong hands-on experience with Citrix VDI technologies

• In-depth knowledge of:

  • XenApp

  • XenDesktop

• Experience in monitoring and troubleshooting Citrix environments

Technical & Functional Skills

• Strong troubleshooting and analytical skills

• Solid understanding of networking concepts (TCP/IP, DNS, load balancing, firewalls)

• Experience implementing security controls and system upgrades in Citrix environments