Technical Associate.

Location: Karol Bagh HQ
Department: Technical Operations
Employment Type: Full-Time
Experience Level: Entry-Level/Mid-Level

Job Summary:
We are looking for a proactive and detail-oriented Live Team Associate to join our dynamic
team. The ideal candidate will be responsible for managing live online classes using OBS
(Open Broadcaster Software), maintaining basic Excel records, and supporting smooth
technical execution during live sessions. This role is critical in ensuring a seamless learning
experience for both instructors and participants.
Key Responsibilities:
• Operate and manage live streaming sessions using OBS Studio, including setup,
switching scenes, and troubleshooting.
• Coordinate with instructors to ensure timely and efficient class operations.
• Monitor live class performance, resolve real-time issues, and provide immediate
support if needed.
• Maintain and update basic Excel spreadsheets to track session data, attendance,
and other key metrics.
• Perform basic computer tasks such as file organization, system checks, and
software support.
• Collaborate with the content and support teams for pre- and post-session
requirements.
• Ensure that technical equipment (cameras, microphones, internet, etc.) is tested and
functional before sessions begin.
Requirements:
• Basic experience or familiarity with OBS (Open Broadcaster Software).
• Proficient with Microsoft Excel (data entry, formatting, filtering, etc.).
• General understanding of computer operations and troubleshooting.
• Strong attention to detail and ability to follow procedures.
• Good communication skills and team player attitude.
• Willingness to work in flexible shifts based on the live class schedule.
• Prior experience in handling live sessions or webinars is a plus.
Preferred Qualifications:
• Prior work experience in an EdTech, live content, or technical support role.
• Familiarity with Google Sheets and Zoom/Meet platforms