Role Objective

The Calling Intern will be responsible for daily verification of Shopify orders, customer confirmation, and handling customer queries through chat/call to ensure smooth order processing and improved customer experience.

Key Responsibilities

• Verify Shopify orders on a daily basis before dispatch.

• Convert abandoned checkout customers.

• Call customers for order confirmation, address verification, and payment-related clarification, if required.

• Handle customer queries through chat and provide timely responses.

• Coordinate with the warehouse/order processing team for confirmed orders.

• Track pending, cancelled, and unverified orders.

• Maintain daily order verification records.

• Escalate unresolved customer issues to the concerned team.

• Support customer communication related to delivery, tracking, and order status.

Required Skills

• Good communication skills in Hindi and English.

• Basic computer knowledge.

• Customer handling ability.

• Basic knowledge of Shopify or e-commerce order processing will be preferred.

• Polite and professional approach.