Position: IT Tech Lead
Location: Hybrid role, Downtown Vancouver, BC
Employment Type: Full-Time
Client Industry: Creative Technology / Entertainment

About Collavion

Collavion is a forward-thinking recruitment and talent solutions partner serving diverse sectors including healthcare, finance, AI, gaming, and manufacturing/logistics. We combine creative talent sourcing, data-driven market insights, and personalized service to help organizations build high-performing teams.

We are currently hiring on behalf of one of our creative-tech clients, known for blending art, technology, and innovation in a collaborative environment. To support their growing operational and infrastructure needs, we’re looking for a full-time IT Tech Lead to join their Vancouver-based team in a hybrid capacity.

Position Overview:

As the IT Tech Lead, you’ll take on a hybrid role that combines leadership, systems support, security oversight, and technical collaboration with cross-functional teams. This is a non-traditional role where you’ll handle everything from resolving support tickets to onboarding new creative staff, building machines, and supporting infrastructure and security efforts.

This opportunity is ideal for a versatile, hands-on leader who thrives in a creative, tech-driven environment and enjoys working closely with both technical and non-technical stakeholders.

Key Responsibilities:

Technical Operations, Support & Security, Creative Enablement, Infrastructure Oversight

• Act as the lead technical resource for internal IT operations, reporting directly to client-side leadership

• Resolve Tier 2 system administration and Tier 3 infrastructure/security support tickets

• Manage endpoint systems, user accounts, security protocols, and access controls across Windows/macOS environments

• Build, configure, and deploy machines for onboarding new hires, especially artists, designers, and engineers

• Partner with creative and technical teams to support proof-of-concept builds and toolset testing

• Maintain cloud environments (AWS, Azure, or GCP) including IAM, backups, monitoring, and compliance

• Monitor network health, performance, and endpoint protection systems

• Own IT documentation, asset inventory, procurement, and vendor relationships

• Assist with broader IT strategy, policy development, and scaling internal systems

• Mentor junior IT or support team members as needed

Preferred Qualifications:

• Bachelor's or Master’s degree in Information Technology, Computer Science, or a related field

• 5+ years in IT operations or tech leadership roles, ideally in creative, digital, or production environments

• Expertise in cloud infrastructure, endpoint management, and enterprise IT systems

• Familiarity with creative production environments, pipelines, and POC development

• Hands-on experience with ticketing systems, MDM tools, and security frameworks

• Strong troubleshooting, communication, and stakeholder management skills

• Comfortable balancing long-term strategy with immediate hands-on tasks

• Must be located in Vancouver and available for hybrid work from the client’s downtown office

Why This Role?

• Join a highly creative, tech-forward organization through Collavion

• Hybrid flexibility with a vibrant downtown Vancouver team

• Hands-on leadership role with variety and real impact

• Support high-performing creative and technical teams in a fast-evolving environment

• Competitive full-time opportunity with long-term potential

Ready to wear multiple hats and lead with impact?
Submit your resume and a brief note about your technical leadership experience to info@collavion.com or apply via our careers page.