About Collavion:

Collavion is a forward-thinking technical talent sourcing and talent solutions partner serving growing companies. Our approach combines creative talent sourcing, data-driven market insights, and personalized service to help organizations build high-performing teams.

We are on a mission to empower businesses of all sizes with smart, scalable talent sourcing strategies, and we’re growing.

About This Role:

This role is with our one of the most premium client here in Vancouver, BC. Client has reputaion of being into windows and doors business for almost 125+ years that defines quality and trust across North America. They are growing in BC at rapid pace, and are building a team that’s focused on delivering a best-in-class customer experience from start to finish.

Customer Experience Coordinator -

Do you love being the person who keeps everything on track?

The one who knows what’s happening, what’s next, and makes sure nothing falls through the cracks?

If you’re someone who thrives on organization, enjoys helping customers, and takes pride in making things run smoothly—this role was built for you.

We don’t just install windows and doors—we deliver a premium, start-to-finish customer experience. And this role is at the center of it all.

What You’ll Own:

• You’ll be the go-to person for your customers and your team - owning each project from sale through installation and follow-up.

• Be the main point of contact for customers - answering questions, providing updates, and setting expectations

• Coordinate installation and service schedules so everything runs seamlessly

• Ensure customers are fully prepared for installation day (and feel confident going into it)

• Work closely with installers, service techs, and internal teams to keep projects moving

• Track details, update systems, and manage documentation with accuracy

• Follow up after installs to ensure quality, satisfaction, and a great overall experience

• Support payments, documentation, and keep projects financially on track

A Day in the Life:

• You start your day reviewing your projects—checking what’s scheduled, what needs attention, and where you can get ahead.

• A customer calls with a question about their upcoming install—you walk them through what to expect and put their mind at ease.

• You connect with the install team to confirm timing on a job and adjust the schedule to keep everything aligned.

• Midday, you’re updating project notes, confirming part arrivals, and making sure nothing will delay an upcoming install.

• In the afternoon, you follow up with a customer whose project just wrapped—they’re thrilled, and you guide them through a quick survey.

• Before the day ends, you’ve solved a scheduling conflict, answered a handful of customer questions, and kept multiple projects moving forward—without anything slipping through the cracks.

• You leave knowing everything is organized, customers are taken care of, and tomorrow is already set up for success.

What You Bring:

• Experience in customer service, coordination, scheduling, or admin roles

• Strong organization skills—you naturally stay on top of details

• Confidence communicating with both customers and internal teams

• Ability to manage multiple priorities without getting overwhelmed

• A proactive mindset—you don’t wait for problems, you get ahead of them

• Comfort working with systems, data entry, and tracking tools

Why You’ll Love It Here:

• You make a real impact – You’re not behind the scenes—you’re driving the customer experience

• Supportive team – Work with a group that communicates, collaborates, and has each other’s backs

• Fast-paced & engaging – No two days look the same

• Performance bonuses – Monthly incentives tied to customer satisfaction

• Growth opportunities – We’re growing, and we promote from within

• Full benefits – Health, dental, vision, and more

Ready to grow with us?
Send your resume and a short note about why you’re a great fit to info@collavion.com or apply directly through our career webpage.