Customer Service Representative.

About the role

We are seeking a Customer Service Representative to join our team remotely. The ideal candidate will provide exceptional support to our clients, ensuring their needs are met while promoting our community-focused initiatives.

Key responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.

• Provide accurate information about our programs and services.

• Resolve customer complaints in a timely and professional manner.

• Document customer interactions and feedback for continuous improvement.

• Collaborate with team members to enhance service delivery.

• Participate in training sessions to improve product knowledge.

• Support community outreach efforts as needed.

Required qualifications

• Bilingual in English and Spanish preferred.

• Experience in community-based, nonprofit, or service organizations.

• Strong problem-solving skills with the ability to think critically.

• Excellent interpersonal and communication skills.

• Ability to work independently in a remote environment.

Nice to have

• Prior experience in customer service or support roles.

• Familiarity with CRM software and customer service tools.

• Passion for community service and social impact.