Experience Required

ITIL accreditation or Computer Science or equivalent, or a related discipline. At least six years related experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration.

• to have a good understanding of the ITIL disciplines • to have a tooling awareness and automation driven to maximise efficiency

• to have practical experience of defining process workflows • to have practical experience of continuous improvement methods and techniques

• to have a good understanding of statistical and analytical principles and processes

• to possess good interpersonal skills for written, oral and face to face communications

• to possess skills in influencing and negotiation methods and techniques

• to have a analytical mindset, build and report on key metrices to baseline and seek improvements where necessary

• to have the ability to understand how the IT technology supports the business

• to have a reasonable understanding of Cost Management principles.