Customer Support Specialist.

Key Responsibilities

• Handle customer queries related to invoice extraction and processing with accuracy and clarity.

• Support clients in resolving issues related to document processing workflows.

• Review, validate, and annotate data extracted from invoices and other documents.

• Ensure high accuracy in document-based data processing while meeting turnaround times.

• Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.

• Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

• Mandatory: Prior experience in Invoice Extraction / Invoice Processing.

• Experience in Data Extraction from Documents or as a Data Annotator for Documents.

• Strong understanding of OCR tools, invoice formats, and document workflows.

• Good communication skills (written & verbal) to interact with clients effectively.

• Attention to detail and ability to work with large volumes of data.

• Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.