We are looking for a Customer Support Trainee/Intern to join our team in Noida. This role is perfect for someone with good communication skills and a keen interest in software applications. You will be responsible for assisting customers, troubleshooting queries, and ensuring a seamless user experience.

Key Responsibilities:

Assist customers via email, chat, and calls to resolve their queries efficiently.

Understand and provide support for the company’s SaaS products.

Document customer interactions and issues for future reference.

Collaborate with internal teams to escalate and resolve technical issues.

Guide customers on product features, setup, and troubleshooting.

Contribute to improving support documentation and FAQs.

Gather customer feedback and share insights with the product team.

Requirements:

Excellent verbal and written communication skills.

Strong understanding of software applications and technology.

Ability to learn and explain technical concepts clearly.

A proactive and problem-solving mindset.

Basic knowledge of CRM tools and support ticketing systems is a plus.

Ability to work independently and as part of a team.

What We Offer:

Hands-on experience in a fast-paced B2B SaaS environment.

Opportunity to learn from industry experts.

Certificate of completion and potential full-time employment opportunities.

Exposure to international client handling.