Technical Support Specialist - III with strong problem-solving skills in technical support domain, focusing on customer satisfaction and operational efficiency.
Experience
0–1 yrs
Location
Mumbai
Maharashtra, India
Experience
0–1 yrs
Location
Mumbai
Maharashtra, India
The Brief
TITLE
Technical Support Specialist -III
TEAM
Data Engineering
TYPE
Full-time
POSTED
Aug 25, 2026
JOB ID
01a038a9
TITLE
Technical Support Specialist -III
TEAM
Data Engineering
TYPE
Full-time
POSTED
Aug 25, 2026
JOB ID
01a038a9
About the role
The Technical Support Specialist - III will provide expert assistance in sourcing and troubleshooting technical issues. This role is critical in ensuring customer satisfaction and operational efficiency within the technical support team.
Key responsibilities
Assist in sourcing technical resources and solutions for customer inquiries.
Provide timely and effective support to customers via multiple channels.
Document and track customer interactions and technical issues.
Collaborate with cross-functional teams to resolve complex problems.
Conduct follow-ups to ensure customer satisfaction with the provided solutions.
Stay updated on product knowledge and technical advancements.
Participate in training and development initiatives as required.
Required qualifications
Bachelor's degree or equivalent experience in a technical field.
0-1 years of experience in a technical support role.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Nice to have
Experience with sourcing tools and methodologies.
Familiarity with customer relationship management (CRM) software.
Knowledge of software development processes.
About the company
Our clients are at the centre of everything we do at Appsierra. We were built on the belief that in order to be exceptional at something, you must be incredibly focused. That is why we are committed to providing our customers with the technology-enabled solutions they require to succeed in today's digital economy. Simply put, we help our customers accelerate what matters to them by leveraging our agile engineering skills to deliver human-centric products to market at lightning speed.
We embrace the four superpowers of technology because we were born in the digital age, allowing our customers to not only better their present performance but also rethink their business in whole new ways. Appsierra , headquartered in Noida, India employs extraordinary people and is trusted by hundreds of Fortune companies.
