Student Care Associate.

Job Purpose
Handling all kinds of post-admission queries.

Primary Job Responsibilities

Student Support and Engagement:

• Build strong relationships with students through regular communication via phone, email, and other channels.

• Proactively solicit student feedback to understand their needs and concerns, and capture actionable insights.

• Efficiently resolve student issues, ensuring timely and satisfactory outcomes within specified turnaround times (TATs).

• Collaborate with cross-functional teams to address student concerns, facilitating seamless issue resolution.

• Foster long-term relationships with students, providing personalized support and guidance throughout their journey.

• Maintain accurate records of student interactions to ensure a comprehensive understanding of their needs and preferences.

• Drive high student satisfaction and happiness indices, reflecting our commitment to exceptional student experiences.

Specific Knowledge & Skills

1. Graduate in any discipline

2. Excellent written and verbal communication

3. Basic technical skills, such as troubleshooting, software applications, and hardware components

4. Ability to communicate in multiple languages, depending on the company’s customer base

5. Analytical ability to evaluate customer interactions, identify trends, and provide insights for process improvements

6. Emotional intelligence including self-awareness, empathy, and strong social skills to handle customer emotions and concerns

7. Ability to work effectively in a team with sales, marketing, and product development departments

8. Willingness for continuous learning to stay updated on products, services, and industry developments